Warranty Information – Nairobi Fitness Hub

Your Peace of Mind with Our Warranty

At Nairobi Fitness Hub, we prioritize quality and customer satisfaction. All our gym equipment comes with a warranty and reliable after-sales service, ensuring you can train confidently and safely.

We offer clear warranty terms for each category of gym equipment:


Warranty Coverage Table

Equipment CategoryWarranty PeriodWhat’s CoveredWhat’s Not Covered
Home Gym Equipment1 YearManufacturing defects, faulty components, mechanical issuesMisuse, accidents, electrical shocks, improper installation, wear & tear, broken/damaged items
Semi-Commercial Gym Equipment1YearsManufacturing defects, mechanical failures, faulty partsSame as above
Premium Gym Equipment2 YearsManufacturing defects, advanced mechanical & electronic components, parts replacementSame as above

After-Sales Service

We provide dedicated after-sales support to keep your gym equipment in top condition:

  • Technical Support: Guidance on setup, operation, and maintenance.
  • Parts Replacement: Warranty covers replacement of faulty parts within the warranty period.
  • Service Requests: Quick resolution for any manufacturing-related issues.

⚠️ Important: Nairobi Fitness Hub is not liable for repair fees or replacement of equipment that is broken or damaged due to misuse, accidents, or improper handling. Electrical issues such as voltage surges are not covered under warranty.


How to Claim Your Warranty

  1. Contact us via Email: [email protected] or Phone: +254 704 525 828.
  2. Provide proof of purchase (invoice or receipt).
  3. Describe the issue in detail.
  4. Assessment: Our service team evaluates the claim.
  5. Resolution: We repair or replace defective parts covered under warranty.

Why Choose Nairobi Fitness Hub

  • 100% genuine gym equipment from trusted brands.
  • Reliable after-sales support across Nairobi, Mombasa, Kisumu, and nationwide.
  • Transparent warranty terms to protect your investment.