Refund and Returns Policy

Thank you for shopping at Nairobi Fitness Hub, your premier destination for fitness equipment and accessories. We strive to provide you with the highest quality products and exceptional customer service.

Return Eligibility:

Items may be returned within 5 days of the purchase date.
Returns are only accepted for items that are in the same condition as when they were sold, with no breakages, scratches, or signs of use.

Exchange Policy:

We do not offer cash refunds. Instead, eligible items may be exchanged for another equivalent item available at the time of return.
To initiate an exchange, please contact us within the designated return period via email at nairobifitnesshubdev@gmail.com or call us at +254704525828.

Return Process:

Contact our customer service team within 5 days of receiving your item to initiate the return process.
Provide your order details and reason for return.
Once approved, you will receive instructions on how to return the item.
Ensure the item is securely packaged and returned in its original condition.
Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
If the item is deemed eligible for exchange, we will process the exchange accordingly.

Contact Information:

For any inquiries or assistance regarding returns and exchanges, please reach out to us at:

Email: nairobifitnesshubdev@gmail.com
Phone: +254704525828
Note: This policy is subject to change without prior notice. Please review our website for the most up-to-date information regarding returns and exchanges.