How much does gym equipment repair cost in Kenya?
A same-day site visit costs KES 3,000 within Nairobi (paid when booking) and covers inspection of up to 2 machines with a written report. Different site visit fees apply outside Nairobi. Maintenance contracts start from KES 15,000/month (3–6 machines) and KES 25,000/month (7–12 machines). Commercial gyms with more than 12 machines are serviced quarterly at KES 55,000 per quarter on a yearly contract, with on-call service anytime needed between visits. For non-contract repairs, labour is quoted per machine after the site visit. Transport reimbursement applies for sites outside Nairobi.
How much does treadmill belt replacement cost in Kenya?
Treadmill belt replacement in Kenya costs between KES 25,000 and KES 45,000 depending on your treadmill model and belt dimensions. True measurements are required before supply to ensure the correct size. WhatsApp +254 704 525 828 with your treadmill brand, model and belt dimensions for an exact quote.
Do you replace multi-gym cables in Kenya?
Yes. We replace cables across all stations on any multi-gym — lat pulldown, low row, chest press, leg press and more. We also service pulleys, guide rods and selector mechanisms, and load-test every cable after replacement for safety. All multi-gym brands in Kenya are covered.
What treadmill motors are available in Kenya?
We stock replacement treadmill motors in 1.5HP (home), 3HP (semi-commercial), 4HP (commercial), 5HP (heavy-duty) and 7HP (elite) ratings. Motor prices are given on request based on brand and specifications. WhatsApp +254 704 525 828 with your treadmill brand and current motor specs.
How quickly can a technician come to my gym in Nairobi?
For contract clients: 24-hour response (Commercial plan), 48-hour response (Professional plan) and 72-hour response (Starter plan). For Nairobi clients, same-day diagnosis is available. Non-contract clients are scheduled on a first-available basis, usually within a few working days. A KES 3,000 site visit fee applies within Nairobi; different fees apply outside Nairobi.
What does the KES 3,000 site visit fee include?
The KES 3,000 same-day site visit fee applies within Nairobi and is paid when booking your visit. It covers our technician travelling to your gym, inspecting your site and assessing up to 2 machines, with a written fault report breaking down what needs repair and estimated costs. Different fees apply outside Nairobi based on location. Free for all contract clients.
Is gym equipment servicing available outside Nairobi?
Yes. We service gyms across all 47 counties — including Mombasa, Kisumu, Nakuru and Eldoret. For sites far from Nairobi, transport reimbursement (to and from) is required before the visit. This applies to both contract and non-contract clients; contract pricing for recurring clients incorporates nationwide travel.
Do you service equipment not bought from Nairobi Fitness Hub?
Yes. Our technicians service all major commercial gym equipment brands available in Kenya, regardless of where the equipment was originally purchased. If specific parts are needed, we source or order them. We do not turn away repairs based on brand.
Are your spare parts genuine or aftermarket?
We use genuine and OEM-equivalent parts only. As a gym equipment supplier as well as a service provider, we have direct access to authentic replacement components — treadmill belts, cables, drive belts, motors and console boards — without relying on third-party substitutes that shorten equipment lifespan.
How much does gym installation cost in Kenya?
Gym installation costs between KES 45,000 and KES 99,000 depending on the number of machines being installed. Installation includes assembly, calibration, anchoring, safety testing and user handover. WhatsApp +254 704 525 828 with your machine list for an exact installation quote.
How does the commercial quarterly service contract work?
Commercial gyms with more than 12 commercial machines are serviced on a quarterly model: a full service of all equipment every 3 months at KES 55,000 per quarter, on a yearly contract. Between scheduled quarterly visits, the contract includes on-call service — we come out upon your call, anytime service is needed.
How do I pay for repairs and spare parts?
We accept M-Pesa (Paybill 600100, Account 102694), bank transfer and cash. Spare parts are paid in full before dispatch. The site visit fee is paid when booking your visit. Contract invoices are issued monthly.