Welcome to our Shipping & Delivery Information Page. This page outlines how deliveries are processed for all orders placed on Fitness Hub Gym Equipment Ltd. We aim to provide fast, reliable, and transparent delivery services across Nairobi and all counties in Kenya. Nairobi Fitness Hub,
📍 Delivery Within Nairobi
We offer doorstep delivery within Nairobi for all gym equipment purchased through our website, WhatsApp, or showroom.
✅ Standard Delivery Timeline (Within Nairobi): Same-Day to 48 Hours, depending on stock availability, order confirmation time, and location.
⚠️ Important: Free Delivery Policy
To ensure fairness & maintain quality service:
📍 Delivery Coverage & Charges
We deliver within Nairobi and to all counties in Kenya through our official delivery team or trusted courier services.
Free delivery applies only for full-price orders above KES 250,000 within Nairobi.
🚛 Delivery Outside Nairobi (Across Kenya)
We deliver to all towns in Kenya using secure courier or parcel companies such as:
G4S
Wells Fargo
Fargo Courier
North Rift Shuttle / Ena Coach / Modern Coast / Guardian / SGR Cargo
Preferred customer courier services
✅ You may choose your preferred parcel/courier method. ⏱️ Delivery timeline: 24 hours – 72 hours depending on county/location and the courier service but Note your orders are delivered to the couriers service immediately payment is received and confirmed.
📦 Responsibility & Liability for Upcountry Deliveries
To keep costs affordable for customers outside Nairobi:
The buyer covers the courier/parcel delivery fee.
Once we hand over the product to your selected courier, Nairobi Fitness Hub is not liable for loss or damage during transit.
We highly recommend insured courier services for long-distance deliveries.
For guaranteed safe and secure delivery, customers may request delivery using our company van (if available). Fees vary based on distance.
🧰 Assembly & Installation Services
Within Nairobi: Optional professional installation is available at an additional cost, depending on the product.
Outside Nairobi: We provide free video/phone installation support, or we can arrange a technician at an extra charge.
📦 Order Processing & Dispatch
Orders are dispatched once full payment or agreed deposit is received.
Orders made after 6:30 PM may be scheduled for next-day dispatch.
💳 Payment & Delivery Confirmation
Before dispatch, clients receive:
Photo/Video confirmation of the product
Delivery note and tracking code (for courier deliveries)
⭐ Why Shop With Nairobi Fitness Hub?
Trusted supplier of home and commercial gym equipment in Kenya
Safe payment & verified deliveries
Warranty on all equipment
Fast dispatch and support until the product reaches you
📞 Need Help With Delivery?
Our customer support team is always ready to guide you on the best, safest, and most affordable shipping method for your location.
